Refund policy

Refund & Cancellation Policy

Returns We accept returns within 30 days of delivery. To start a return, use the form at sassylittleluxuries.myshopify.com/pages/contact or reply to your order confirmation email. Please include your order number.

Items must be unused, in the condition you received them, and in their original packaging.

Return shipping The customer covers the cost of return shipping unless the item arrived damaged, defective, or incorrect.

Damaged, defective or wrong items If your order arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery with a photo of the item and its packaging. Once we've reviewed it, we'll send a replacement or issue a full refund. If we need the item returned, we'll tell you where to send it and who covers the postage before you ship anything back.

Refunds Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. Shipping charges aren't refundable unless the item was damaged or incorrect.

Not eligible for return Gift cards, opened personal-care, hygiene or consumable items, items marked final sale, and anything returned more than 30 days after delivery.

Orders that don't arrive Orders are usually prepared for shipping within 1–3 business days, and delivery typically takes 10–15 business days after that.

If 30 days have passed and your order hasn't arrived, contact us and we'll resend it or refund you in full.

Cancellations You can cancel free of charge within 24 hours of placing your order, or any time before it's dispatched — orders are usually prepared for shipping within 1–3 business days. Once an order has been dispatched it can't be cancelled, but you can return it under the rules above. Contact us with your order number as soon as possible.

Questions Reach us any time through sassylittleluxuries.myshopify.com/pages/contact.